CURRENT OPENINGS

Federal Working Group is always looking for dynamic and skilled professionals to join our growing team.

If you are looking for a place where you can put your creativity and experience to work, make a difference and be recognized for the value you offer, you’ve found it here.  Our entrepreneurial culture rewards employees who are willing to make a commitment and find dynamic solutions to complex problems.

  • Mid- Level EOC Monitoring Analyst
  • Suitland, Md
  • Full-Time

Job Description

The Enteprise Monitoring Analyst will support the EOC and Operations teams by providing in-depth health and performance analysis as required. S/He will interact daily with supervisory, technical, and client staff on all project matters within the area of responsibility.

Must work well with general guidance, generate competent technical input for operations type documentation, be detailed and security oriented.  Must have excellent oral and written communications skills, as well as excellent interpersonal skills to deal with multiple contractors and government organization.  Must have worked in large enterprise class type environments, be in line with industry best practices, think outside the box, and be able to make recommendations to improve overall governance and support continuous improvement.

Qualifications:

  • 4-6 years of progressive enterprise health & performance monitoring experience.
  • Infrastructure and application support experience.
  • Excellent oral and written communication skills required.
  • Ability to support executive management incident debriefs and root cause analysis reports.
  • Customer advocate capable of exceeding expectations and incorporating customer service into all aspects of work.

Duties:

  • Recommend improvements to enhance information system operational availability, reliability, performance of the EOC’s customer base.
  • Assist in the establishment of templates, knowledge base articles and scripts required to support the Enterprise Operations Center (EOC) during incident response.
  • Maintain relevant service delivery catalogs and associated monitoring baselines.
  • Manage, track, report, and perform all tasks as assigned.

Hands-On Exposure:

  • Advanced knowledge and usage of the latest version of Cisco Crossworks Situation Manager.
  • Maintain and administer enterprise services, security protection mechanisms, automation scripts or system maintenance/monitoring automation to improve uptime and reduce support.
  • Excellent technical knowledge of the latest Microsoft and Red Hat operating systems.
  • Knowledge of government security policies and general vulnerabilities management.
  • Multi-platform scripting abilities (e.g. PowerShell, Bash, Python, etc.) are a plus.
  • Hands on experience with tools like Ansible, Puppet or other similar CM type tools are a plus.

Soft Skills and Abilities:

  • Organizational Skills: Can plan and prioritize work, both their own and that of project team. Follows tasks to their logical conclusion and makes sure that everything has been done to the right standard. Good attention to detail.
  • Team Work: Comfortable working both individually and as part of a team. Prepared to challenge ideas within a group in a constructive way. Ability to influence others and move a proposal effort toward a common vision or goal.
  • Communications: Ability to communicate clearly and efficiently to team members and clients, verbally and in writing. Able to present ideas in a variety of ways depending upon audience and context. Excellent active listening skills. Strong interpersonal skills with the ability to interact effectively with all levels of personnel, elected officials, executive leadership, senior management, users, vendors and subcontractor personnel.
  • Problem Solving: Natural inclination for planning strategy and tactics. Ability to analyze problems and determine root cause, generating alternatives, evaluating and selecting alternatives and implementing solutions.
  • Results Oriented: Able to drive things forward regardless of personal interest in the task.

Education and Experience:

  • Bachelors degree with 2-3 years of experience preferred or 4-6 years of experience in lieu of degree.
  • Moogsoft AIOps Administrator Training (v6.5 or 7.x) required.
  • Cisco Crosswork Situation Manager v6.5 or 7.x Implementer Training required.
  • SolarWinds Certified Professional (SCP – NPM/SAM) a plus.
  • User Splunk certification (User or Power User) a plus.
  • Any Microsoft, Red Hat or Amazon certifications are a plus.
  • Comfortable in a fast pace work environment.

Shift Work and Travel:

  • Base Shift hours: 8:00 AM ET – 5:00 PM ET, M-F (flexibility is required)
  • Must be available for on-call support as required.
  • Work location: Bowie, MD.
  • Limited/Occasional telework may be available.

 

Security Requirements:

  • Candidate must be a U.S. Citizen and able to pass a Public Trust Assessment.

 Place of Performance:

  • Bowie Data Center in Bowie, Md. with some local travel to the Suitland Federal Center located 20 minutes away in Suitland Md.

Selling Points:

  • Long-term Agency mission critical program that will be active through 2024.
  • Working with a seasoned management team with previous success at USCB in a multi-company environment.
  • Key contributor to the development and implementation of a large scale solution for a multi-cloud, multi-site System of Systems.
  • Challenging multi-faceted engineering and operations efforts that support the agency’s infrastructure needs.
  • Implementation of a greenfield multi-cloud Platform-as-a-Service solution.

 

Job Requirements
First Name

Last Name

Phone Number

Email Address

Notes

Resume

Acceptable file types: .doc, .docx, .pdf
Cover Letter

Acceptable file types: .doc, .docx, .pdf

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